Return Policy

We strive to provide you with the highest quality in skate apparel and ensure your complete satisfaction with every purchase.

We understand that occasionally, an item may not meet your expectations or fit perfectly. Therefore, we have established the following returns policy to make the process as convenient and seamless as possible.

Eligibility for Returns:

Polite notice: Only mailing bags / plastic packaging can be accepted for returns. Please fold the returned garment/s neatly. If the returned clothing is creased we may have to the inspect garment/s for damage which could delay your return / exchange.

Returns must be made within 14 days of the delivery date for a refund, and exchanges must be made within 30 days. The item must be in its original condition, unworn, unwashed, and with all tags attached.

Initiation of Return:

To initiate a return, please follow these steps:

Fill in the following via our contact us page.

Provide your order number and email address, tell us what item(s) you wish to return, and the reason for the return. Once your return request is approved, returns can be taken to any Royal Mail post office or parcel drop off post box. To find your nearest drop off point please visit https://www.postoffice.co.uk/branch-finder

Customers are responsible for the cost of return shipping, except in cases where the item is faulty or there was an error in the order.

We recommend using a trackable shipping service and obtaining proof of postage with insurance, as we cannot be held responsible for lost or undelivered returns.

Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process:

Once we receive the returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method used during the purchase.

Please note that original shipping charges and any applicable customs duties or taxes are non-refundable.

Refunds / exchanges will typically be processed within 7-10 business days after receiving the returned item.

Exchanges:

We recommend ordering the item you wish to exchange immediately and returning the item you no longer want in accordance with the above returns procedure. In this way, we prevent the item from selling out during the time your return is being processed.

Faulty Items:

If you receive a faulty or damaged item, please contact us via the contact us page immediately.

We may request photos or additional information to assess the issue. Faulty items will be replaced or refunded, depending on product availability and customer preference.

Non-Compliance with Returns Policy:

Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

We reserve the right to refuse returns or exchanges if we believe the policy is being abused or fraudulent activity is suspected.

If you have any further questions or require assistance with your return, please don’t hesitate to reach out to us.

We are here to help! Please note that this returns policy is subject to change without prior notice. Any revisions or updates will be posted on our website.